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Account Inquiry Help

Overview
Submitting an Inquiry
Interpreting Report Codes
Making Changes to Existing Accounts


Overview

The CAPS Account Inquiry page lets you query a US Postal Service database about your CAPS account activity using a Web browser and an Internet connection. You can view and print your account information, or download it for use in your own data processing systems. This page, the Account Inquiry Help page, contains information about using the Account Inquiry page.

System Requirements

To access the USPS database that contains CAPS account information, your computer must have the following minimum components:

Inquiry time

When you submit an inquiry to the CAPS database, the amount of time it takes to generate a report depends on several things. The speed of your Internet connection, the number of users accessing the CAPS Web server at that time, and the amount of data you request all impact the amount of time an inquiry will take.

Note: For optimal performance, we strongly suggest customers download data frequently.


Submitting an Inquiry

A picture of the CAPS Account Inquiry form.

  1. Enter your CAPS account number and password.

    The CAPS Service Center gives you an account number and password when you apply for a CAPS account. On the Account Inquiry page, the CAPS system validates the account and password combination you enter before processing your inquiry. If you are having difficulty entering a valid account and password combination, please contact the CAPS Service Center for assistance.

  2. Click a selection on the Activity Type list.

    To get more information about an activity type, click the name of the activity type on this list.

    Transaction History
    Future Fee Expirations
    Past Fee Payments
    Debit Reconciliation
    International Billing
    Domestic Billing
    Priority Mail Express Activity Report
    USPSCA Reconciliation Report
    Update Customer Information

  3. Enter the USPSCA number, if required.
  4. – Enter your USPSCA number when submitting inquires for the Priority Mail Express Activity Report and USPSCA Reconciliation Report activity types.

  5. Enter the Start and End dates using the MMDDYY format.
  6. – Use only numerals. For example, enter 070104 for July 1, 2004.
    – Use an end date that is later than the start date.
    – Use past start and end dates for the Transaction History, Fee Payments, and Debit Reconciliation activity types.
    – Date ranges for Transaction History and Debit Reconciliation inquiries cannot exceed 40 days.

  7. Click a selection on the Results list.
  8. View in the browser – Displays data in report form in the Web browser. Select Print or Save As from the browser's File menu to print or save the report.

    Download comma separated data – Displays data fields separated by commas in the Web browser. Select Print or Save As from the browser's File menu to print or save the report. Please note that the contents of the Customer Ref/Reason Code/Trans# field are enclosed in double quotes. This is an example of comma separated data:

    2001071409304400BM,07/14/2001,SEATTLE,WA,154526,BR,B,404,179,0,"55555,SEATTLE,WA"

    Note: This is the recommended format for customers generating reports with numerous transactions.

    Download tab separated data – Displays data fields separated by tabs in the Web browser. Select Print or Save As from the browser's File menu to print or save the report. This is an example of tab separated data:

    20010903203475300F 09/03/2001 CALISTOGA CA 999 PI 0
    20010903203475300F 09/03/2001 CALISTOGA CA 777 PI 0
    20010903203475300F 09/03/2001         0

    Download Microsoft Access – Displays data in Microsoft Access after you select a download location for the file and then open the file in Access.

    Note: The fields in a downloaded data file are the same, and in the same order, as the fields on the report of the same activity type.

  9. Click GET CAPS ACCOUNT INFORMATION to generate the inquiry.

Interpreting Codes

Class Codes

This table shows descriptions of the mailing class codes that appear on Transaction History reports. Transactions without mailing class codes are not mailing transactions.

Class Code
Description
1
First-Class Mail
2
(future use)
3
USPS Marketing Mail
4
Package Services
5
International Mail
6
Priority Mail
7
Bulk Business Mail
8
Parcel Post
9
Manifest Mail
B
BRM/Return Services/Postage Due
E
Priority Mail Express (USPSCA)
P
Periodical Mail
X
Priority Mail Express (eVS)

Transaction Codes

This list shows the transaction codes that appear on Transaction History reports when the transaction is not a mailing transaction.

A = adjustment (permit, business reply, and return services)
A2 = adjustment (periodicals)
AS = adjustment for Seamless Invoice
D = deposit (ACH Credit and incoming wire, POS deposit to permit imprint, business reply, and return services)
D2 = deposit (POS deposit to periodicals)
DA = deposit adjustment
DD = ACH Debit Deposit
DQ = ACH Debit Deposit for International Billing
DS = ACH Debit Deposit for Domestic Billing
EC = PC Postage Account Payment
EM = Priority Mail Express Payment
EP = Debit Pre-Note
EY = ACS (Address Change Service)
EZ = AEC (Address Element Correction)
F = fee payment
RF = refund-from
RT = refund-to
TF = transfer-from
TT = transfer-to

Business Reply Codes (prior to May 31, 2015)

BM = BRM/BPRS Mailing-3582
BS = Parcel Return Service
BW = BR Mailing for Weight Averaging Postage

Business Reply Codes (effective May 31, 2015)

BM = BRM Mailing-3582
BW = BR Mailing for Weight Averaging Postage

Merchandise Return Services Codes (prior to May 31, 2015)

MR = Merchandise Return Service

Return Services Codes (effective May 31, 2015)

BM = BPRS Mailing-3582
BS = Parcel Return Service
MR = Merchandise Returns

Periodicals Codes

M1 = 3541 Mailing Statement
MP = CPP Mailing Statement

Permit Domestic Mail Codes

M0 = 3600: First-Class Mail
M1 = 3602: USPS Marketing Mail
M2 = 3605: Package Services Bound Printed Matter, Parcel Post and Parcel Select
M3 = 3605: Package Services Media Mail, Library Mail
ME = 3560: Priority Mail Express

Permit International Mail Codes (effective January 27, 2013)

M4 = 3700 Part C International Surface Air Lift (ISAL)
M5 = 3700 Parts A & B First-Class Mail & Package International Service
M6 = 3700 Part D International Priority Airmail (IPA)
MC = 3700 Part Q Global Direct
MG = 3700 Part G Global Express Guaranteed (GXG) - Transmits Customs Data
MH = 3700 Part H Global Direct - Canada Admail
MJ = 3700 Parts E & F Priority and Express Mail International - Transmits Customs Data
ML = 3700 Part I Global Direct - Canada Publications Mail
MO = 3700 Part J Global Direct - Canada Lettermail
MY = 3700 Part R Reserved

Permit International Mail Codes (effective January 26, 2014)

M4 = 3700 Part C International Surface Air Lift (ISAL)
M5 = 3700 Parts A & B First-Class Mail & Package International Service
M6 = 3700 Part D International Priority Airmail (IPA)
MC = 3700 Part P Commercial ePacket & Part Q Global Direct
MG = 3700 Part H Global Express Guaranteed (GXG)
MH = 3700 Part I Global Direct - Canada Admail
MJ = 3700 Parts E, F & G Priority and Express Mail International
ML = 3700 Part J Global Direct - Canada Publications Mail
MO = 3700 Part K Global Direct - Canada Lettermail
MY = 3700 Part R Reserved

Permit International Mail Codes (effective January 17, 2016)

M4 = 3700 Part C International Surface Air Lift (ISAL)
M5 = 3700 Parts A & B First-Class Mail & Package International Service
M6 = 3700 Part D International Priority Airmail (IPA)
MC = 3700 Part P Commercial ePacket & Part Q Global Direct
MG = 3700 Part H Global Express Guaranteed (GXG)
MJ = 3700 Parts E, F & G Priority and Express Mail International
MY = 3700 Part R Reserved

Priority Mail Express Transaction Type Codes

C = delivery charge
D = deposit
E = CAPS receipts
F = return, receipt, COD, or insurance fee
M = mailing
P = pickup fee
R = basic postage refund
X = pickup fee refund
Y = delivery fee refund
T = transfer to PM
W = withdrawal
1 = basic postage adjustment
2 = pickup fee adjustment
3 = delivery fee adjustment
4 = return receipts, COD, or insurance fee adjustment


Making Changes to Existing Accounts
(Note: All requests must be in writing)

Linking Additional Accounts — To request funding of additional permit accounts through CAPS, customers may either submit a written request on company letterhead or PS Form 6002, Local Account Information, with a list of permit numbers to the CAPS Service Center. One of the contact persons listed on the CAPS account must sign the request.

De-linking Accounts — To request the de-linking of a permit account from CAPS, customers must submit a written request on company letterhead indicating the permit number, city, and state to the CAPS Service Center. One of the contact persons listed on the CAPS account customer must sign the request.

Bank Information — To update bank information, CAPS customers with Debit Account need to submit original Form 6003 and cover letter on the company letterhead. These must be signed by the authorized contact person for the CAPS account and mailed to CAPS Service Center.

CAPS Account Information — To update contact names and telephone numbers, company name or address, the customer must submit an advice on company letterhead to CAPS Service Center. It must be signed by an authorized CAPS contact person. The update request can be either sent by fax or mail.

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